Terms and conditions

Credit card payments in favor of Look at Egypt Tours are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as LOOK AT EGYPT TOURS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Look at Egypt Tours Terms & Conditions
Your contract will be with Look at Egypt Tours, Egyptian tour company was formed in 2006 proudly to share the wonders of Egypt. Best for Tailor Made Egyptian Holidays
We create Personalized and Tailored Vacation Packages for Egypt to suit all desirers and budget
Secure Payment:
You have to inform Look at Egypt Tours of your trip request. Then a company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation.
You must confirm these details and pay the deposit to Look at Egypt Tours by wire transfer or Western Union or Credit Card (Visa or Master Card) are accepted
Change by the Client flexibility guaranteed
Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air fares if was booked through us, we are flexible all the time
Payment Policy:
1- We require a 30% deposit on all bookings.
2- We require a 50% deposit for Christmas, New Year periods and Easter.
3- Packages and Tours which include International flights will require the full flight cost.
4- Deposits can be made by bank wire transfer or credit card (Visa or MasterCard are accepted) or Send by Western Union.
Payment by Credit Card Requirements:
If paying by credit card according to Egypt bank regulations, the following documents are required to enable our accountant to charge your credit card for the agreed upon services.
These documents should be emailed to Look at Egypt Tours or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.
1. A copy of your passport.
2. A copy of both sides of your credit card with your signature.
Cancellation Policy:
1. Between 45 and 30 days before your arrival date, 25% of the entire tour price will be charged.
2. Between 29 and 15 days before your arrival date 50% of the entire tour price will be charged.
3. Between 14 and 7 days before your arrival date 75% of the entire tour price will be charged.
4. Between 7 and 1 days before your arrival date 100% of the entire tour price will be charged.
Cancellation fees on all domestic airfares :
If you cancel a trip at any time, you will be subject to any fees according to airline’s cancellation policy.

Refunds:
A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
Accommodation:
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.
Flights:
Domestic Flights:
The programs quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
International Flights
Look at Egypt Tours can assist you with international flights if needed. However, from our experience international flights are best issued from point of departure where the client has access to a wider range of price options and availability. The only way to pay for the international flights booked by Look at Egypt Tours is with bank transfer to Look at Egypt Tours Egypt Account.
Our Responsibility:
The Company acts only as an agent for the participants in regard to travel, whether by rail road, aircraft, boat, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Special Requests:
If the Client has any special requests, he should inform company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfil it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfilment of any special request.
Children Policy:
Policy 1: for Tour packages, Nile River cruises, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of total tour cost for an individual
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.

Policy 2: for sightseeing tours & shore excursions
Under 6 years old: free of charge
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your tours include domestic flights or ferry boat, an extra supplement for your child may apply.
Tipping in Egypt & Middle East.
Tipping Bakshish is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
Complaints:
If you have any complaints while you are in Egypt, Dubai, Jordan please notify the company (Look at Egypt Tours) immediately because most problems can be solved quickly. If you feel that your problem persists call the chairman of the company while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Egyptian Travel Agent Association.
In the unlikely event that your complaint cannot be dealt with to your satisfaction by speaking to a Look at Egypt Tours staff member or the chairman of the company, you may refer your complaint to the Egyptian Ministry of Tourism in Cairo.
Acceptance of the agreement:
The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.
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Chairman
Ahmed Abdelfatah
Email: ahmed@lookategypttours.com
Mobile: +201001666306